If you purchases from our website,we offer you 30 days to change your mind. The item(s) must be in unworn and brand new condition and must be returned with all the original box, instructions, guarantee and all extras (CD-ROMs etc.). When we receive the product,we will check it to ensure everything is in its original condition.We return the refunds as quickly as possible,and we will let you know "the email has been processed" by the email.With the purpose of processing all refunds within 7 days,but please allow up to a maximum of 30 days for the refund to be processed. Earrings, belly bars or other items of pierced jewellery cannot be returned unless they have manufacturing faults. You should return it to us using Royal Mail Special Delivery. This way the delivery is insured. You should also record the tracking number. We will check if the item you returned has been used, and are refunded within 30 days of cancellation.You will get the full refund, and we do not charge any 'restocking' fees. All basic shipping charges are refunded, but if you have specifically upgraded your shipping options, (e.g. paid extra for 9 am delivery), this additional amount is not refundable. If you have any questions about this policy,Please feel free to contact us.